Stop Paraphrasing and Improve Communication

About this event

A colleague comes to you with a problem they can't get past. You want to help, so you offer a suggestion. They answer with "yeah, but," and a few minutes later the conversation has drifted somewhere else. A week later, the same problem is back on your desk. Advice often makes these conversations harder. When you offer a solution or put someone's problem into your own words, they have to stop and work out what you meant. Their attention moves off their problem and onto deciphering you, and the thinking they needed to do gets interrupted. Clean Language was developed by the psychotherapist David Grove, and it gives you a different way to respond. People describe their problems in metaphor constantly. "I'm hitting a wall." "I'm buried under all of this." Those metaphors carry a lot of information about how the person is experiencing the problem, and often about what would resolve it. Clean Language teaches you to notice them and respond using the person's own words, so they stay focused on the problem and work their way to an answer that belongs to them. In this 90-minute session, you'll learn: • How to recognize the metaphors people use when they describe a problem • The two core Clean Language questions, and how to ask them so the person keeps working on their own problem • Why well-meant advice so often stalls a conversation • How to use this in one-on-ones, performance conversations and coaching sessions You'll see it demonstrated live and practise it with a partner. This session is for supervisors, managers, team leads, coaches and anyone who wants their language to have more influence. You don't need any background in NLP. Your trainer, Surinder Gill, spent 24 years as a police officer before becoming a Master NLP Practitioner, IBNLP Certified Trainer and Certified Consulting Hypnotist. He has completed over 300 full breakthroughs with clients and trains coaches and leaders from around the world.